FAQ

FREQUENTLY ASKED QUESTIONS AT OUR CALL CENTRE

“Van-e lehetőség elektronikus vizsgára?”

Igen, lehetöség van helyi illetve távoli felügyelettel lebonyolított elektronikus vizsgára is.

Should the examination fee be transferred before or after the exam?

Examination fees can be settled by bank transfer. The examination-candidate pays against the invoice issued by HTB by the deadline stated on the invoice. Contrary to previous years, the examination fee is always invoiced before the exam.

 

When will I receive the certification?

From 2019, certification is sent in a PDF format provided with a digital stamp, simultaneously with the notification about the positive result. In case you would like to get a printed certification as well, send your request in a response email along with your mailing address. The cost and postage of the printed certification: 5000 HUF + VAT, the invoice of which is sent in an email.

 

Can I pick up my printed certification in person?

It is possible in a previously agreed time, where appropriate.

Can I use a dictionary during the exam?

Helyi felügyelettel lebonyolított vizsga esetén nyomtatott szótár használható mint kizárólagos segédeszköz.

 

I’d like to see my exam papers, is it possible?

Alapszintű, papír alapú vizsga esetén, amennyiben a vizsgázó hivatalosan, e-mailen jelzi, hogy szeretné a dolgozatát megtekinteni, úgy a HTB erre a vizsgát követő 10 munkanapon belül lehetőséget ad. Ennek helyszínét és időpontját a Vizsgáztatásért Felelős Testület határozza meg. A vizsgázó a javított dolgozatot nem viheti el, és semmilyen formában nem másolhatja le. A megtekintés során konzultációra nincs lehetőség. Az alapszintű, papír alapú vizsga kivételével a betekintés lehetőségét a HTB-nek nem áll módjában biztosítani.

 

“What should I take to the exam?”

  • Személy igazolásra alkalmas hatósági igazolványt
  • Emailben kapott visszaigazolást  eszközön bemutatva, szótárt (csak helyi felügyelettel lebonyolított vizsga esetén)
  • Student identity card to get your student discount
  • In case of a foreign language examination, a dictionary released by a publisher (csak helyi felügyelettel lebonyolított vizsga esetén)

I’ve sent my registration, but I haven’t received any response. When is it due?

Usually, we send our feedback about the registration within 1-2 days. At the latest, we notify everyone on the first working day after the registration deadline.

 

To where should I transfer the fee and what should I write in the comment field?

The invoice about the examination fee contains all the information needed for the transfer. The invoice number should be stated in the comment field.

 

I have registered together with others from the same company. They already received their results but I haven’t. When will I get it?

Write an email to examination@hstqb.org email címre és jelezd a problémát!

 

When will my printed certification arrive? 

You will receive your certification within 30 days after the settlement of the invoice.

 

What are the significant differences between remotely supervised and locally supervised exams?
Unlike locally supervised exams, the use of assistive materials is not allowed in remotely supervised exams. (dictionary, calculator, draft sheet, etc.)
The candidate must ensure that the technical conditions for remote supervision are met.
In the case of a remotely supervised examination, the candidate must appear and log in to the examination system 15 minutes before the start of the examination in an attire that meets the general requirements of a personal examination.
Our examination rules contain further details about the rules for locally and remotely supervised exam types.

 

Is it possible for me to pay the examination fee in person?

Unfortunately, not. It is not possible to pay it in person.

 

I received a bill with the values stated in HUF but I would need it in EUR.

Contact person related to billing: petra.bozsik@hstqb.org. petra.bozsik@hstqb.org

 

I am a student but I’d like the invoice to be issued in the name of a company, is it possible?

Full-time students get a discount of 30%. To legally prove that you are a student, you must bring your student identity card to the exam and present it. For part-time students (evening training, correspondence training) this discount does not apply. To get the student discount, the invoice - containing the 30% discount - must be issued in the name of the student. We are not in the position to issue an invoice with a student discount in the name of a company.

 

Today is the registration deadline. Is it still possible to apply for the exam?

Az esetleges szabad helyekről telefonban érdeklődhetsz: +36 30 611 4242.

Can I prove my 18-month experience as a tester by employment verifications from more companies?

Yes, when there is no employer who could verify the entire 18 months. Time periods verified by different companies are accumulated.

 

When do we receive the results?

Az eredményeket elektronikus vizsga esetén azonnal, míg a papír alapú vizsga után 10 munkanapon belül kapják meg a vizsgázók.

 

I have not received my printed certification even though I have settled the invoice and 30 days have expired as well.

Please, write an email to Krisztina Tim (krisztina.tim@hstqb.org), and attach the proof of the payment.

 

I cannot find my electronic certification. Can it be resent?

Yes, HTB undertakes to resend the certifications in PDF format via email. Please contact Krisztina Tim (krisztina.tim@hstqb.org). Nonetheless, we suggest you accept that your data are uploaded to the SCR system so you can anytime and anywhere see what ISTQB exams you have.

 

When will I receive the bill about the examination fee?

The invoice is sent out the week after the registration deadline via email to the address stated on the registration form.

 

How late can I cancel the exam? Should I pay for that? If so, how?

A jelentkezési határidőig a vizsga lemondása ingyenes minden típusú vizsga esetén. Ezt követően, helyi felügyelettel lebonyolított, alapszintű vizsga esetén a következő szabályozás érvényes: amennyiben legkésőbb a vizsgát megelőző napon megtörténik a vizsga hivatalos lemondása (emailen keresztül), akkor a HTB kiállít egy mínuszos számlát a vizsgadíj 50%-áról, melyet emailben küldünk és a vizsgadíj felét (az 50%-ot) pedig visszautaljuk arra a számlaszámra, ahonnan a vizsgadíj érkezett.

If the candidate asks to reschedule the exam between the registration deadline and the day before the exam, meaning that they apply for a later examination (within 4 months) whilst canceling their current exam, then the HTB issues an invoice only for the rescheduling fee, which is 25% of the examination fee.

In case of the other, azaz nem helyi felügyelettel lebonyolított, CTFL exams canceling the exam after the registration deadline or asking for rescheduling will involve billing the entire amount.